Refund policy
Return & Refund Policy
Thank you for shopping at Forty Point Seven. We appreciate your order and want to ensure you're fully satisfied with your purchase, so if something isn’t right, we’re here to help.
Return Window
• Refunds: within 14 days of delivery.
• Exchanges or store credit: within 28 days of delivery.
• Store credit is fully flexible, can be used on any order, and does not expire.
Eligibility for returns
To be eligible for a refund or exchange, items must be:
• Unworn other than trying on for size, unused, unwashed, and unaltered.
• In their original condition with all tags, labels, and packaging attached and intact.
• Free from signs of wear or use, including (but not limited to): makeup or deodorant marks, stretching or creasing, snags or pulls, pet hair, stains, odours (e.g., perfume, smoke), or damage.
• We do not accept wardrobing (buy-to-wear-and-return).
Starting a return
• Email hello@fortypointseven.comto request a return authorisation. Items sent back without prior authorisation will not be accepted.
• Once we have authorised the return we will send you further instructions to return the order to us. You will be liable to pay for the cost of the return.
• Return postage is the customer’s responsibility unless the item is faulty or we sent the wrong item. Please keep proof of postage and tracking.
Inspection and processing
Please allow up to 14 working days for your return to reach us. We process returns on the day they arrive and will email you once inspected.
If the item shows signs of use or handling beyond what is necessary to try on, we may refuse the return or make a deduction to reflect any diminished value, in line with your statutory rights.
Exchanges
We only replace items if they are defective or damaged. To exchange for the same product, email hello@fortypointseven.com.
The fastest way to get a different size or colour is to return the original (once authorised) and place a new order.
Damages and issues
Inspect your order on arrival and contact us immediately if it is defective, damaged, or incorrect. Please include photographs so we can resolve the issue quickly.
Lost orders
If you believe an order has been lost in transit, contact us within 7 days of the estimated delivery date. Unless you request a refund, we will reorder lost items.
We cannot be responsible for incorrect shipping addresses entered at checkout. Keep all proof of postage and tracking for returns; we are not responsible for returns that do not reach our warehouse.
Before contacting us about a lost order, please confirm:
• Your shipping address was correct and complete.
• You have contacted your local post office or the carrier to locate the order.
• The order is not shown as delivered.
• Several working days have passed since the estimated delivery date.
• There are no recent tracking updates.
Orders marked “delivered”
If tracking shows delivered but you haven’t received it, check safe places, delivery notes, and with neighbours, and contact the carrier. As we cannot verify non‑delivery when tracking confirms delivery, we cannot offer a refund or free replacement.
Refunds
If your return is approved, we’ll refund your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.
Discount codes and free‑shipping benefits that no longer apply after a return may be deducted from the refund. Duties and taxes paid or incurred on your order are non‑refundable.
If you haven’t received your refund after 10 working days from our approval, check with your bank or payment provider. If more than 15 business days have passed, please contact us.